Last Updated: July 27, 2026
At HealthRoop, we handle sensitive medical and personal information every day, and we take that responsibility seriously. This Privacy Policy explains what information we collect when you use healthroop.com or our medical tourism facilitation services, how we use it, who we share it with, and the choices you have.
We collect information in a few different ways:
Information you give us directly, such as your name, email address, phone number (including WhatsApp), country of residence, procedure of interest, medical reports, scans, and any documents you upload through our "Get a Free Treatment Estimate" form or share with our coordinators over email, phone, or WhatsApp.
Medical information, including your diagnosis, treatment history, current medications, allergies, and any reports or images you share so our medical team and partner hospitals can prepare an accurate treatment plan and cost estimate.
Travel and visa-related information, such as your passport details, travel dates, and accompanying persons, if you ask us to assist with visa invitation letters or travel coordination.
Technical information, such as your IP address, browser type, device type, and pages visited on our website, collected automatically through cookies and similar technologies to help us understand how visitors use our site.
We use the information you provide to:
We do not use your medical information for advertising or marketing purposes, and we do not sell your personal or medical data to any third party.
To arrange your treatment, we share relevant medical information with the specific hospital(s) and doctor(s) you choose to consult, so they can review your case and prepare a treatment recommendation. We may also share limited information with travel and accommodation partners solely to arrange logistics like airport pickup or hotel stay, and only the details necessary for that purpose (such as your name and travel dates, not your full medical file).
We do not share your information with insurance companies, employers, or any other party without your consent, except where required by law (for example, a valid request from a government or regulatory authority).
Your information is stored on secure systems with access limited to team members directly involved in coordinating your case. We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. That said, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your inquiry and medical information for as long as needed to assist with your treatment journey and any necessary follow-up, and for a reasonable period afterward in case you return for further treatment or consultation. You can request deletion of your data at any time, as described in Section 7 below.
Our website uses cookies to remember your language preference, understand site traffic, and improve the browsing experience. You can disable cookies through your browser settings, though some features of the site (such as the language selector) may not work as intended if you do.
Depending on your country of residence, you may have the right to:
To exercise any of these rights, contact us using the details in Section 10 below. We will respond within a reasonable timeframe.
Because HealthRoop works with patients from Oman, Kenya, and other countries, your information may be transferred to and processed in India, where our team and partner hospitals are based. By using our services, you consent to this transfer, and we take steps to keep your data secure regardless of where it is processed.
Our services are intended for adult patients or guardians arranging treatment on behalf of a minor. Where a minor's medical information is shared with us, we collect it only from and with the consent of a parent or legal guardian.
If you have questions about this Privacy Policy or want to exercise your data rights, reach out to us:
Phone: +91 90798 83123 / +91 96023 62831
Address: 403, Shyam Exclusive, Paras Path, Shri Kishanpura, Jaipur, Rajasthan 302017
Contact form: healthroop.com/contact-us.php
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised "Last Updated" date.